Monthly Archives: June 2020

News Server partially down

Just wanted to let our users know that we are aware the News server is partially down, the cause is a major issue at Rackspace:

12 June 2020, 12:50 CDT

Between 10 June 2020, at 09:11 CDT, and 12 June 2020, at 04:15 CDT, a subset of Cloud Servers customers in the ORD Region may have experienced network degradation. Customers may have experienced timeouts and errors when attempting to connect to devices or perform management actions. Network Operations and Cloud Server engineers worked with the vendor to reconfigure the affected devices and mitigate impact for the majority of customer devices. It is possible that some customers may still experience issues with their affected Cloud Server.”

We were initially told it would likely be resolved in a few hours, but it hasn’t happened yet. The issue is port access, we were told any ports >1024 cannot be accessed until the problem is fixed. That means you can’t use the dBabble client (it runs on port 8132), but you can use an NNTP client (runs on port 119)